Shipping policy

We strive to process and ship orders as quickly as possible during our business days (Monday through Friday). Orders with standard shipping are typically fulfilled and shipped within 1-3 business days, unless otherwise specified. Our fulfillment hours are:

Monday-Thursday: 9:00 AM - 2:00 PM EST
Friday: 9:00 AM - 12:00 PM EST

You will be charged when your order is placed. An email confirmation will be sent to you at that time. Once your order has shipped, you will receive another email with tracking information and details on when to expect your package.

Please note: Shipping times provided at checkout are based on business days and start from the date your shipping confirmation email is sent, not the date you place your order. All orders are shipped from Miami, Florida.

Responsibility for Lost or Stolen Packages
Once an order is delivered to the shipping address provided by the customer, we are not responsible for lost or stolen packages. Please ensure that all shipping details are accurate at the time of purchase. Katalina Luxe is not liable for shipments lost due to incorrect addresses provided by customers.

If an order is returned by the shipping carrier due to an invalid address, a reshipping fee of $15.00 USD may apply. Please be aware that shipping charges are non-refundable.

If an order fails to arrive due to an incorrect address, Katalina Luxe is not responsible for reshipping the order or issuing a refund.

International Orders
International customers are responsible for any duties and taxes associated with their shipment. We declare the full value of all packages to ensure proper insurance coverage. As a result, we have no control over the duties and taxes applied to your shipment. For assistance with placing an international order, please contact us at customerservice@katalinaluxe.com before completing your purchase.